Returns & Exchanges Policy

At Haven Home, we aim to ensure your satisfaction with every order. However, if you’re not fully satisfied with your purchase, please review our return and exchange guidelines below:

1. Customized Products

• All custom-made or personalized products (including furniture made to specific dimensions, colors, or materials) are non-returnable and non-refundable.

• Once production has started, the order cannot be changed or canceled.

2. Ready-Made Products

• You may return ready-made items within 3 days of receiving the product, provided that:

  • The product is unused and in its original packaging and condition.

  • You have proof of purchase (invoice or order confirmation).

3. Return & Exchange Process

• To request a return or exchange, please contact us via phone or WhatsApp with your order number and reason for return.

• After approval, we will arrange pickup or guide you on how to return the product.

4. Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

5. Damaged or Defective Products

• If you receive a damaged or incorrect item, please notify us within 24 hours of delivery.

• We will either replace the item at no cost or issue a full refund based on the situation.

Need Help?

For more details or to initiate a return, contact our support team:
📞 01275428718